Shipping & Delivery

Shipping Policy – Push Wear

This Shipping Policy (“Policy”) will be effective from May 2026 (“Effective Date”)

Push Wear ("Company") is committed to conducting its business operations with transparency, customer focus, and operational efficiency. As part of this commitment, the Company ensures that the shipment and delivery of its products are handled in a manner that respects consumer rights, maintains clarity in logistics, and complies with all applicable legal and regulatory standards in India.

This Shipping Policy sets out the terms and conditions under which orders are processed, shipped, delivered, and, where applicable, returned or addressed in case of delays or defects. It governs all orders placed through Push Wear’s official website and is intended to protect the interests of both the Company and its customers by clearly outlining the responsibilities and limitations associated with order fulfillment.

WHEREAS

While Push Wear strives to ensure timely and reliable delivery, the Company partners with an independent third-party shipping aggregator for logistics and last-mile fulfillment. Accordingly, this Policy includes important disclaimers regarding the Company’s limited liability in transit-related matters once the order has been handed over to the delivery partner.

This Policy is formulated in alignment with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable Indian laws.

NOW THEREFORE, Push Wear hereby adopts this Shipping Policy to establish a clear, reliable, and legally compliant framework for the processing, dispatch, and delivery of customer orders.

1. DEFINITIONS AND INTERPRETATION

Company: Push Wear, a business entity engaged in the online sale of apparel and related goods through its official website.

Customer: Any individual or entity who places an order for goods offered by the Company through its online platform.

Order: A confirmed request placed by a Customer through the Company’s website for the purchase of one or more products.

Dispatch: The physical handover of the packaged Order by the Company to its designated logistics partner.

Delivery: The successful handing over of the ordered product to the Customer.

2. PURPOSE

This Shipping Policy sets out the terms and conditions governing the processing, handling, dispatch, and delivery of products ordered through the official website of Push Wear.

3. ORDER PROCESSING

Order Confirmation and Payment Verification: Upon successful placement of an order on the Company’s website, the Customer shall receive an automated order confirmation email.

Processing Timeline: Orders are typically processed within 24 to 48 working hours from the time of successful payment verification.

Order Modifications and Cancellations: Customers may request modifications or cancellations only before the order has entered processing.

Inventory and Stock Availability: All products are offered for sale subject to availability.

Fraud and Security Review: All orders are subject to review by the Company’s fraud prevention and security protocols.

4. SHIPPING METHODS & DELIVERY

All orders placed through the Company’s website are shipped via third-party logistics partners.

Estimated Delivery Timeline:

• Metro Cities: 3–5 Business Days

• Other Cities/Towns: 5–8 Business Days

• Remote Areas: 7–10 Business Days

Delivery timelines are estimates and may vary due to unforeseen logistical issues.

5. SHIPPING CHARGES

Shipping charges for orders are calculated at checkout based on the delivery location, order value, and shipment weight.

Shipping charges once paid are non-refundable unless the return is due to a verified error from Push Wear.

6. THIRD-PARTY SHIPPING DISCLAIMER

Push Wear partners with third-party logistics providers for shipping and delivery. Once the order has been dispatched and handed over to the courier partner, Push Wear shall not be held responsible for transit delays, loss, theft, or damages caused during shipping.

Customers are encouraged to monitor shipment tracking regularly using the tracking link shared after dispatch.

7. FAILED DELIVERY & RETURN TO ORIGIN (RTO)

Orders may be returned to our warehouse due to incorrect address, customer unavailability, or refusal to accept delivery.

Original shipping charges shall remain non-refundable, and additional re-shipping charges may apply.

8. DAMAGED OR INCORRECT PRODUCTS

If a customer receives a damaged, defective, or incorrect product, they must contact Push Wear support within 48 hours of delivery along with proper proof.

9. FORCE MAJEURE

Push Wear shall not be held liable for delays or disruptions caused due to events beyond reasonable control including natural disasters, strikes, lockdowns, weather conditions, or courier disruptions.

10. CUSTOMER SUPPORT & CONTACT INFORMATION

Email: contact.pushwear@gmail.com

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

11. GOVERNING LAW & JURISDICTION

This Policy shall be governed by the laws of India.

12. REVIEW AND AMENDMENTS

Push Wear reserves the right to amend or update this Policy at any time without prior notice.

ACKNOWLEDGEMENT

By placing an order, the Customer acknowledges and agrees to be bound by this Shipping Policy. If the Customer does not agree, they should not proceed with the transaction. Use of the website or purchase constitutes acceptance of this Policy, as amended.